Frequently Asked Questions (F.A.Q)

Welcome to our Frequently Asked Questions (FAQ) section. Here, you can find answers to common questions about our hospital's services, policies, and procedures. If you have any additional questions or need further assistance, please feel free to contact us.

What are your hospital's visiting hours?


* Our general visiting hours are from 10:00 AM to 8:00 PM daily.
Specific departments, like ICUs, may have restricted hours, so please check with the nursing staff.

How can I provide feedback or make a complaint?


* We value your feedback. You can provide comments through our patient relations department,
by filling out a feedback form available at reception, or by calling our patient advocacy line.

* How can I request a copy of my medical records?


* You can request your medical records by visiting our Medical Records Department during business hours
or by downloading and submitting the request form from our website.

Do I need an appointment to see a doctor ?


* For specialist consultations and routine check-ups,
yes, appointments are required. For emergencies, please proceed directly to the Emergency Room .

Do you have a pharmacy on-site?


* Yes, we have a retail pharmacy located on the ground floor, open from 8:00 AM to 10:00 PM daily for your convenience.

* What if I have questions about my bill ?


* Please contact our patient financial services department at [Phone Number] or [Email Address].
Our team will be happy to assist you with any billing inquiries. Patient Care & Comfort

* When does your Emergency Room (ER) operate?


* Our Emergency Room is open 24 hours a day, 7 days a week,
including holidays, to handle all medical emergencies.

What are the main services offered at your hospital?


* Our hospital offers a comprehensive range of services including, but not limited to:
Emergency Medicine, Cardiology, Oncology, Orthopedics, Pediatrics, Maternity, General Surgery, and Diagnostic Imaging.